Staff
Bill Ghrist
Sales and Leasing Consultant
Victoria Revels
Sales and Leasing Consultant
Robert Lambertson
Sales and Leasing Consultant
Troy Morrison
Sales Manager
Fred Mena
General Manager
CJ Landry
Finance Director
Bill Ghrist
Sales and Leasing Consultant
Apr 03, 2020
A very nice experience!
I have in my mind a specific vehicle in stock when walked in the dealership and finished the transaction within an hour. People are very nice and courteous. The whole experience is quite pleasant!
Mar 11, 2020
Very good first impression
Very pleased with service, quick, and a good knowledgeable discussion regarding the check engine light issue. Bill thoroughly explained the problem and how they corrected it. Lots of background information was helpful for this tech person.
Mar 09, 2020
Routine work. Finished within a timely manner
I recently brought my wife's car in to be serviced. Needed an Oil change. During the evaluation of the car it was noted that one of the tires were punctured and the foreign object was still in it. They could not repair it and they recommended replacing the tire and balancing them all. Took a little over 2h. I waited in the customer area that was quite comfortable.
Mar 02, 2020
Exceptional service
Sales personnel was on point. No hassle,easy to deal with. Vehicle was purchased sight unseen, was everything and more than expected. Clean and delivered was a great transaction.
Feb 20, 2020
Very Professional and educated on their vehicles.
I have purchased my last three vehicles through Ray Brandt INFINITI and would recommend the dealership to anyone looking to purchase an INFINITI. Very Professional sales and staff personnel.
Jan 31, 2020
Awesome!
Tim Milam is a service rock star! He always follows up and makes sure that all services have been completed to my satisfaction. Win, Win!!!!
Jan 31, 2020
My experience was EXCELLENT! A tremendous improvement...
My experience was EXCELLENT! A tremendous improvement from my last visit there. Thanx Tim and Kenny and the mechanic whose name I didn't get!
Jan 31, 2020
Great experience-obnoxious nagging follow up survery
I had a great experience, but didn’t have 25 words to fill this spot. Maybe, great 25 times. Now I do. I tried to by-pass this potion of the survey, got to the end but it would not submit with a comment in this section. Every day I try with no success. I delete the survey and low and behold it comes back the next day. It won’t go away. Now you have succeeded in my cringing every time I see “how great was your experience?” Are you happy now?
Dec 24, 2019
Great Service
Easy set up process. Gave me a loaner and had the car back fast enough. Friendly staff. Very thorough inspection. Definitely would recommend to anyone.
Dec 23, 2019
A very nice experience.
Courteous and friendly salesperson and transaction was handled professionally. Bill handled the sale, which included a courtesy trade, in a very efficient manner and explained the QX60's features to my wife so she could get a sense for the functionality of the car.
Dec 06, 2019
Great Buying Experience - Bill Ghrist was Fantastic!
The buying experience was excellent! Bill Ghrist's professionalism and direct sales approach made for a fantastic car-buying experience. The entire management team made the transaction fast and easy with no burdensome haggling back and forth. I will be recommending Ray Brandt INFINITI to anyone looking to buy a vehicle.
Oct 30, 2019
Ray Brandt Dealership in Metairie Provides Excellent Service
Bill Ghist and Tim Milam are the best to work with at the Ray Brandt INFINITI Dealership in Metairie. They both go out of their way to provide the best service. I have been a devoted customer since 2003 and am so pleased with the dealership and its staff.
Oct 24, 2019
Oil change and tire rotation
Great service and very quick service Was waited on as soon as I drove up Service adviser very friendly and courteous Very clean facilities and good refreshments
Oct 22, 2019
Pattee Service 10-19
I am always very pleased with the overall service I receive at Ray Brandt INFINITI in Metairie, La. David Jones, Tina and the whole service department are such a pleasure to work with. I also want to give a big shout out to Bill Geist our salesman. He is so knowledgeable and annswers any questions or concerns we might have as does the service dept. I am a 17 year owner of Infiniti's and my husband bought his QX60 18 months ago. I always praised how great the service was. I look forward to many more years with INFINITI.
Oct 04, 2019
Sales
Sales personal was very helpful and kind. He explained everything I needed to know about the vehicle before a decision was made.Thanks for a great experience.
Sep 16, 2019
Service
The service experience was done in a timely manner. Although, I would have hoped there was some type of discount on the purchase of a flood light that needed to be replaced due to it coming apart and not being covered even though my vehicle is not even 6 months old, overall i'm glad it has been fixed.
Sep 16, 2019
Awesome
Bill and Dave were so easy to work with, and I would recommend them to anyone. The entire experience was a pleaseure and I would buy from them again.
Sep 06, 2019
Bought my new car stayed with infinity at this location only
Bill was excellent. So was the gentleman who helped me at the accounts fast experienced and to the point just as I had hoped for Great prices . Only the bottom line
Jul 31, 2019
Great service
Very professional , and fast . Service is alway awesome ,, most of all I love that you guy send out coupon , I love the way my car is clean
Jul 19, 2019
Very nice
Everyone was very helpful in assisting me with my car. Thanks! Tommy and David in managment assured me of a wonderful investment in my new car.
Jul 18, 2019
Outstanding
I came in for my air conditioning because I heard a noise. Thank God I’m still under warranty, and the issue was address expeditiously.
Jul 08, 2019
They were awesome!
I got there late and they took care of everything and washed my car. I thought I just needed air, but had a screw in my tire. They patched it, changed my oil, rotated my tires and washed it in 50 minutes.
Jul 04, 2019
Service was fast
Confutable environment, bright and clean. Staff greeting as you come in and knows your name. Friendly. And that’s why I bought all four of my cars. Keep up the good work.
Jul 02, 2019
3rd car from Ray Brandt!
I truly love this dealership, there amazing, love Mr Bill, top notch! Truly one of the great places to buy a car from. Thank you !
Jun 26, 2019
Curbside Service at it's BEST!
Went to dealership for battery replacement and took a gander at newer models 😟. Welcomed by Mr. Ghrist who was knowledgeable, pleasant and above all NOT PUSHY. His follow up was equally satisfying that resulted in another purchase that was conducted via text 😂. Went to sign paperwork in between my client appointments in RECORD time. Another satisfied repeat customer.
Jun 05, 2019
Awesome
Mr Bill went out his say to make sure that I got the vehicle I wanted he kept in touch with me even when I went on vacation he assured me that my car would be ready Thank You Mr Bill
May 28, 2019
Great service
Service always go an extra step to provide an excellent service! Best customer service in the city and I would recommend to anyone that is looking for the best!
May 27, 2019
Great experience always helpful.
Always have a great experience. Service is done in a timely matter. Really nice employees. Friendly staff. Questions answered in a timely manner. Adequate staffing.
May 22, 2019
Excellent!
Bill was great! Went above and beyond with our service. All of our questions were answered and the paperwork was completed in a timely manner.
May 18, 2019
Outstanding Service
Bill Ghrist made the purchase of my Retirement car painless. He was patient and conscientious of my budget and desires. The finance person gave honest suggestions and patience. My experience with the service department was brief but thorough. Needless to say I am enjoying my new purchase.
May 09, 2019
Sales man not truthful
Asked salesman if car was in a accident. He saix no .but it was involved in a accident .and they didnt show me the car fax
Victoria Revels
Sales and Leasing Consultant
Mar 09, 2020
Have bought 3 cars from Ray Brandt and continue to...
Have bought 3 cars from Ray Brandt and continue to experience excellent service and consistent positive results performed by a dedicated staff of professionals. David Jones is a gem!
Jan 31, 2020
oil change & tire rotation
Mr. Jones took care of my car promptly. The wait was not long. Waiting room was pleasant. Coffee great. Service was excellent & my car was cleaned inside & out.
Jan 31, 2020
Great experience-obnoxious nagging follow up survery
I had a great experience, but didn’t have 25 words to fill this spot. Maybe, great 25 times. Now I do. I tried to by-pass this potion of the survey, got to the end but it would not submit with a comment in this section. Every day I try with no success. I delete the survey and low and behold it comes back the next day. It won’t go away. Now you have succeeded in my cringing every time I see “how great was your experience?” Are you happy now?
Jan 29, 2020
Excellent
This was my second car purchased from ray Brandt. I will never buy a car any place else. Victoria. Is an excellent sales person very knowledgeable and patient. INFINITI is very lucky to have her . I feel like she is family
Jan 27, 2020
Always helpful!
The service center is always quick, thorough, and helpful. the prices are reasonable as well. I get all of my service done there. Great job.
Jan 02, 2020
Always excellent service
Everyone at INFINITI is so professional. The service team is friendly and fast. The sales team is a notch above the rest with the kind of service that makes car buying enjoyable.
Dec 17, 2019
Brought my car in for a recall...
Everyone was so nice and I was in and out within 45 minutes...nice waiting area with coffee and water available for you.. will be returning for all my service needs.
Dec 15, 2019
New Lease Purchase
Mrs Victoria is one of main reasons I continue to go back to INFINITI! This is my 3rd lease and she has made every lease purchase so pleasant. She is always trying to accommodate my needs. The financing with CJ was also perfect and stress free this time. Mike and Tommy handled a spot on the new car With no issues. The service department is also absolutely remarkable and they always so friendly. I have to say overall they treat me wonderful. I feel like they roll out the red carpet for me and I know it’s not just for me, it’s for everyone. I will continue to recommend this dealership !
Nov 14, 2019
Quick and prompt service and attention.
Quick prompt service by Tim in the Service Department. Very polite and professional. Very easy to work with every time I go in for service.
Nov 12, 2019
Quick
Quick and easy . We were available to drop off and move fast. The car was ready in about2-3 hours. Totally easy and happy with the car.
Nov 04, 2019
Fantastic!!!!
This is the 3nd car I have purchased from this dealership in the last 4 years and the service/Vehicle is above and beyond. Victoria is best!!! She goes above the expectations when purchasing a vehicle. Thank you for all that you do!!
Oct 22, 2019
wonderful
My M37 needed a side miror replaced. it was ordered and arrived as promised and installed in one week. It was done right the first time.
Oct 04, 2019
Sales
Sales personal was very helpful and kind. He explained everything I needed to know about the vehicle before a decision was made.Thanks for a great experience.
Oct 03, 2019
Nail in tire
Yes great job service department was indeed ik washed car and got me out within a hour refreshments were nice as well checked on warranty
Oct 03, 2019
Replace Battery
Under warranty no charge. Second battery for this car. Please check the battery type to find out if that battery has been replaced by other customers.
Sep 18, 2019
Oil change
Quick service fast turnaround NO Problems. It was an oil change and I need to type 25 words? Oh, the coffee machine at the dealership is stellar!
Sep 18, 2019
Great service
Great service department Arrin and Tim were very helpful. They kept me up to date with what was going on and when our car would be ready. Highly recommend!!
Jul 31, 2019
Great service
Very professional , and fast . Service is alway awesome ,, most of all I love that you guy send out coupon , I love the way my car is clean
Jul 18, 2019
Outstanding
I came in for my air conditioning because I heard a noise. Thank God I’m still under warranty, and the issue was address expeditiously.
Jul 17, 2019
Visit to service center
My experience is always very good at the service center. I always feel like I'm visiting my family. I am always treated with a friendly smile from everyone. Thank you
Jul 16, 2019
Service at Ray Brandt INFINITI is the best
All of your people are outstanding Dave Jones is without a doubt the best Service Manager there is. The entire service staff deserves credit. Thanks
Jul 08, 2019
Exceptional experience
Nothing compares to the Ray Brandt INFINITI culture and brand of quality of service, professionalism, trust - among and between sales, service and the customer (loyal).
Jul 04, 2019
Oil change
I was in and out in the time frame I was quoted 😊. Everything was explained in a manner which I understood. I was even told what to expect when I come in next time which was great
Jun 20, 2019
David Jones
He is the best services writer I have ever had. Very professional and accommodating and always with a smile. I can call and usually get an appointment at my convenience.
May 28, 2019
Great service
Service always go an extra step to provide an excellent service! Best customer service in the city and I would recommend to anyone that is looking for the best!
May 22, 2019
A welcomed change!
Victoria was knowledgeable and made the entire transaction a pleasure. What a breath of fresh air after other experiences I've had. Also a thank you to Mr. Arthur Taylor for his help-efficient and professional.
May 09, 2019
very satisfied
no complaints. all aspects of my encounter were done well. My sales person spent alot of time going over thee features and new technology on the vehicle
May 09, 2019
Excellent Service
We Are Grateful Of The Professionalism Each Staff Displays. Thank You Mr. Tim Milan And His Staff For Always Meeting Our Expectation Of Service With Our INFINITI.
May 09, 2019
Sales man not truthful
Asked salesman if car was in a accident. He saix no .but it was involved in a accident .and they didnt show me the car fax
May 09, 2019
Everyone was wonderful, and very easy to work with.
Everything was great. Everything they said they could do they did. Will be back for our next vehicle. They made the process so so easy.
Robert Lambertson
Sales and Leasing Consultant
Feb 29, 2020
What started off as an unpleasant experience, turned into...
What started off as an unpleasant experience, turned into one of the nicest car buying experiences I've had. Mr. Thommy is an excellent general manager. He was very polite, and personable. Mr Kenny Smith also assisted me in my purchase, and I would have to say he is one of the best salesmen I've ever met. I would recommend these two guys to other car shoppers.
Feb 11, 2020
I would never buy another brand car because of the service.
David was so helpful and as a single, working women I do not have the luxury of someone taking me to drop off my car for service. Your dealership always gives me a loaner car and does a great job of taking care of my vehicle. Linda Schuster
Jan 31, 2020
Great experience-obnoxious nagging follow up survery
I had a great experience, but didn’t have 25 words to fill this spot. Maybe, great 25 times. Now I do. I tried to by-pass this potion of the survey, got to the end but it would not submit with a comment in this section. Every day I try with no success. I delete the survey and low and behold it comes back the next day. It won’t go away. Now you have succeeded in my cringing every time I see “how great was your experience?” Are you happy now?
Jan 24, 2020
Great Professional Dealer and Service Center
Very professional and best service experience ever! I like this dealership due to it's selection of inventory and service department. They are always easy to deal with.
Jan 23, 2020
Robert was a pleasure to deal with. He was honest, easy...
Robert was a pleasure to deal with. He was honest, easy going and put forth the effort to make me feel welcome and was extremely sensitive to the valie of my time.
Jan 22, 2020
Very helpful, very friendly and very willing to deal!!! I...
Very helpful, very friendly and very willing to deal!!! I was pleased with the attention we were given with the amount of people at the dealership.
Jan 09, 2020
I’ve been doing business with you since 2002. I live in...
I’ve been doing business with you since 2002. I live in Pass Christian, Ms and choose to drive to Metairie for my purchase and service.
Jan 08, 2020
GREAT
Great experience. Mr. Lambertson did a wonderful job! Very professional, respectful and straight forward. I will definitely refer others to him and may come back as a future client.
Dec 23, 2019
Service Visit
Very professional staff. Timely and punctual with return of vehicle. Will definitely refer the Ray Brandt INFINITI dealership to a friend or colleague. Great service.
Nov 26, 2019
One of my best experiences in car purchasing!!!
Everyone was so wonderful and treated me as if I was the only customer! If I have to make another purchase it will be at Ray Brandt INFINITI!!!
Nov 18, 2019
In & Out Quick
Greeted me as soon as I drove up, service rep. was courteous and the service was completed in a very timely manner. I actually enjoy taking my car in for service. Job well done!
Nov 06, 2019
Great experience
The Ray Brandt dealership was very nice. Everyone that worked there was very polite and friendly. Robert made the buying expensive very painless. Very detailed info about the car I was buying.
Oct 04, 2019
Sales
Sales personal was very helpful and kind. He explained everything I needed to know about the vehicle before a decision was made.Thanks for a great experience.
Sep 07, 2019
Service
My experience with Ray Brant INFINITI was exceptional because of Salesman, Bob Lambertson. He was knowledgeable, professional, and most of all placed me at ease in making decision of purchasing my new car. I commend him for the care, and time he took with me. To put it in a nutshell(my experience), I am thankful.
Aug 07, 2019
Great service advisors and great service!!
The main reason I buy all of my vehicles from Ray Brandt is because of the service department. That is the most important part of my decision making. The advisors are all great but Ryan Weber is the one that I always request. I feel that he always goes over and above.
Aug 06, 2019
Excellent service
My husband and I were very pleased with Mr. Lambertson. He was very helpful and knowledgeable. The sale was painless and a great experience, we shall return!
Aug 01, 2019
Great Service always
I am so pleased with the service provided by Robert Lambertson in sales and Javier In service that I will recommend them to friends and family This is my 3rd QX80 And i will continue asking for them personally.
Jul 31, 2019
Great service
Very professional , and fast . Service is alway awesome ,, most of all I love that you guy send out coupon , I love the way my car is clean
Jul 24, 2019
License plate/registration pick up
Upon entering the dealership I was immediately greeted by representatives. I was able to obtain my license plate/registration, along with a copy of my registration made by the front desk personnel. While preparing freshly brewed coffee and pastries another representative offered to install my license plate to my vehicle. OUTSTANDING!! This level of customer service far exceeded my expectations, and has re-assured my purchase with Ray Brandt INFINITI of Metairie. Thank you for being great!
Jul 18, 2019
Outstanding
I came in for my air conditioning because I heard a noise. Thank God I’m still under warranty, and the issue was address expeditiously.
Jun 20, 2019
Great Dealership and Tim M. with Service was Excellent
Overall great dealership and may consider buying again. The service department goes above and beyond ensuring your vehicle needs are met and timely delivered back with no issues.
May 28, 2019
Great service
Service always go an extra step to provide an excellent service! Best customer service in the city and I would recommend to anyone that is looking for the best!
May 28, 2019
Purchase of QX 50
I would like to express my pleasure in dealing with your dealership on the purchase of my new car. Bob Lambertson was the Sales Consultant handling my purchase. He was very professional, courteous, and very knowledgeable.
May 09, 2019
Excellent Service Specialist
I came in for a oil change. I left with 4 new tires, new front breaks, and a few light bulbs changed. As a business owner it’s hard for me to find to have my vehicle serviced. They were prompt, provided options, and professional. I left with a peace of mind. I love the WiFi availability too. I was able to continue working while having my vehicle served. Love the fact that I was able to still work. Coffee and water provided complimentary was excellent. I’ll be back.
May 09, 2019
Service
I recently purchased a QX80 for my wife and i currently lease a Q50. The sales experience for the new vehicle was professional and easy. I will work with Ray Brandt INFINITI in the future.
May 09, 2019
Sales man not truthful
Asked salesman if car was in a accident. He saix no .but it was involved in a accident .and they didnt show me the car fax
Troy Morrison
Sales Manager
Mar 20, 2020
The best dealership in New Orleans area. Best service...
The best dealership in New Orleans area. Best service and sales experience I’ve had ever. Couldn’t ask for a more friendlier and professional salesman.
Feb 26, 2020
Great!!!! I stop by INFINITI without an appointment. They...
Great!!!! I stop by INFINITI without an appointment. They took my car. An hour later I was back on the road....The people was very nice and the waiting room and restroom was very clean.👍👍
Feb 13, 2020
This dealership was so helpful threw out this hole...
This dealership was so helpful threw out this hole buying experience they were very knowledgeable and helpful in picking out the right car that fit my wife’s wants and needs
Jan 31, 2020
Great experience-obnoxious nagging follow up survery
I had a great experience, but didn’t have 25 words to fill this spot. Maybe, great 25 times. Now I do. I tried to by-pass this potion of the survey, got to the end but it would not submit with a comment in this section. Every day I try with no success. I delete the survey and low and behold it comes back the next day. It won’t go away. Now you have succeeded in my cringing every time I see “how great was your experience?” Are you happy now?
Nov 05, 2019
Happy
As always, Troy Morrison does a fantastic job finding the perfect car. He listens and knows his customers. He is patient and stays with you until the deal is done!
Oct 25, 2019
service review
The service was great. Everything about the dealership is on point. I would recommend this company to all of my friends and co-workers. this was the best service.
Oct 15, 2019
Troy is the best!
Troy was awesome!!! He was very friendly, patient and professional! I had a great experience and would definitely come back to your dealership for my next car.
Oct 04, 2019
Feeling alright!!
They make you feel a part of their experience which makes you feel everything is going to be alright with your car. Its a good feeling knowing your automobile will be taken care of...
Oct 04, 2019
Sales
Sales personal was very helpful and kind. He explained everything I needed to know about the vehicle before a decision was made.Thanks for a great experience.
Oct 03, 2019
Troy Morris my salesmen was very helpful and courteous.
The staff at Ray Brandt was very professional and courtesy throughout the whole time I was there. Even when there was a problem they made it right
Oct 03, 2019
Replace Battery
Under warranty no charge. Second battery for this car. Please check the battery type to find out if that battery has been replaced by other customers.
Sep 10, 2019
SERVICE
All of the service reps are always very courteous. The waiting room is very clean, always nice refreshments. The service provided is exceptional! I will certainly recommend to a friend.
Aug 06, 2019
Everybody was courteous, accommodating and heartful at the d
From the showroom to the person who went with the ride very nice people, they were upfront and explained all the features. They explained price and financing.
Aug 01, 2019
On time and very professional my service tech told me what
Tim Miliam and Aaron were both wonderful to work with they kept me up to date on the progress of my vehicle. I would recommend these two fine men to anyone who needed service st Ray Brandt INFINITI
Jul 31, 2019
Great service
Very professional , and fast . Service is alway awesome ,, most of all I love that you guy send out coupon , I love the way my car is clean
Jul 18, 2019
Outstanding
I came in for my air conditioning because I heard a noise. Thank God I’m still under warranty, and the issue was address expeditiously.
Jul 08, 2019
Execptional Service
I was first greeted upon my arrival with a smile, and then to have both Tim and Javier to ask was someone helping me or what can we do to assist that's a WOW factor. I can to have my Oil change. Upon completion of my service Tim clearly took the time to go over and explain what recommended services I need to have done along with the cost. The TRUST that I have grown with this service adviser over the years let me tell you I can appreciate him always gong over and beyond to exceed my expectation. to some it up in one word Exceptional !!!!!!!!!!!!
Jul 04, 2019
Service was fast
Confutable environment, bright and clean. Staff greeting as you come in and knows your name. Friendly. And that’s why I bought all four of my cars. Keep up the good work.
Jun 27, 2019
Excellent car buying experience as always.
I leased 2 Infinitis with Troy in the past and always had a great experience. It can be intimidating for a single woman to go car shopping, but Troy has always been friendly, easy to talk to, and honest with me, making sure I had the car that fit my needs and my price point. It’s been a week since I leased my 3rd Infinti with Troy and it was the same great experience. I keep going back to INFINITI because from the front desk to the service area, they make everyone feel welcome. I didn’t find other area luxury dealerships to be nearly as welcoming and friendly as INFINITI. Service is fast, free car washes and loaner cars are an excellent addition to the services offered, and the waiting area is comfortable with a nice choice of refreshments.
Fred Mena
General Manager
Apr 03, 2020
A very nice experience!
I have in my mind a specific vehicle in stock when walked in the dealership and finished the transaction within an hour. People are very nice and courteous. The whole experience is quite pleasant!
CJ Landry
Finance Director
EXCEPTIONAL SALES TEAM
Our dedicated sales consultants are here to assist you every step of the way during your shopping experience at Ray Brandt INFINITI of Metairie. We are here to answer any questions and help you find the perfect new INFINITI at Ray Brandt INFINITI of Metairie.
TRUSTED SERVICE PROFESSIONALS
Our distinguished service consultants are here to provide an exceptional experience. With expertly trained technicians, no one knows your INFINITI better than we do, ensuring your INFINITI is always in good hands.
GENUINE INFINITI PARTS & ACCESSORIES
Our knowledgeable Parts Department at Ray Brandt INFINITI of Metairie can help you with replacement parts or new accessories to personalize your INFINITI. We carry only genuine INFINITI parts.
